How to contact us
Our goal is to provide prompt and professional responses to our users’ questions. If you encounter any issues with registration, account funding, bonuses, or other technical matters, our support team is always ready to help.
You can contact us via the following methods:
- Email: [email protected]
- Online chat: available 24/7 on our website
- Request form: select “Write to Support” in the “Help” section of the app
Application processing time
We typically try to respond to inquiries within 15–30 minutes. In some cases, response times may vary depending on team workload. Emails are usually answered within 2 hours.
If your inquiry requires additional verification, such as identity confirmation or a refund, the response time may be extended. In such cases, we will be sure to inform you about the review process.
Additional Materials
We recommend that you review the following sections before contacting us:
- Frequently Asked Questions (FAQ)
- Instructions for installing and setting up the app
- Information about bonuses and their terms of use
These materials will help you get started with the service faster.
Write to us
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